FAQ
Frequently Asked Questions (FAQs)
​
1. What services do you offer?
We specialize in residential cleaning services, including routine cleaning, deep cleaning, move-in/move-out cleaning, and customized cleaning plans to suit your needs.
​
2. How do I book a cleaning service?
You can book a cleaning service by filling out the contact form on our Website or by calling us directly at (613) 852-5006
​
3. What areas do you serve?
We provide cleaning services to Ottawa, Carleton Place, Smiths Falls, Perth, Russell, Kemptville,
Arnprior, Alexandria, Casselman, Chesterville, Clarence Creek, Clarence-Rockland, Embrun, Merrickville-Wolford and Mississippi Mills. Please contact us to confirm if we serve your location.
​
4. Are your cleaning products eco-friendly?
Yes, we use eco-friendly and non-toxic cleaning products to ensure the safety of your family and pets.
​
5. Do I need to be home during the cleaning?
No, you do not need to be home during the cleaning. However, arrangements must be made for access to your home, such as providing a key or code.
​
6. What is your cancellation policy?
Cancellations must be made at least 24 HOURS in advance to avoid any cancellation fees. Please refer to our Terms of Agreement for more details.
​
7. Are your cleaners insured and background-checked?
Yes, all our cleaners are insured and undergo thorough background checks to ensure your peace of mind.
​
8. What payment methods do you accept?
We accept e-transfers. Payment details will be discussed during booking and payments should be done once the job is completed.
​
9. What happens if I’m not satisfied with the cleaning?
Your satisfaction is our priority. If you’re not satisfied, please contact us within 24 HOURS, and we will address your concerns promptly.
​
10. How often should I schedule cleaning services?
The frequency of cleaning depends on your needs. We offer weekly, bi-weekly, monthly, and one-time cleaning options.
​
11. Can I request the same cleaner for every visit?
Yes, we strive to provide consistency by assigning the same cleaner to your home whenever possible. However, this may depend on scheduling availability.
​
12. How long will the cleaning take?
The duration of the cleaning depends on the size and condition of your home. We will provide an estimate during the booking process.
​
13. Do you offer gift certificates?
Yes, we offer gift certificates for our cleaning services. Please contact us for more details.
​
14. How do I prepare for a cleaning service?
To ensure efficiency, we recommend picking up personal items, securing valuables, and providing access to necessary areas before the scheduled cleaning.
​
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Residential Plus Cleaning Inc.
Email: info@residentialpluscleaning.ca
Phone: (613) 852-5006
Address: 2020 Jasmine Crescent Unit 814, Ottawa, ON K1J 8K5
​
​